mcw taka Privacy Policy

Data Collection and Its Sources

mcw taka collects various types of information in the course of providing its services. This information comes from two main sources — data provided directly by the user, and data collected automatically while using the platform.

1.1 Information Provided Directly

The information you provide during account registration, verification, or when accessing support services includes:

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Mobile number and email address
• Information related to financial transactions (such as bKash, Nagad or Rocket account numbers)
• Content of conversations with the support team via live chat or email

1.2 Automatically Collected Information

When you access the mcw taka platform, certain information is recorded automatically, such as:

• IP address and device type
• Browser version and operating system
• Source of your visit (referrer URL)
• Page visit history and session duration
• Data collected through cookies and similar tracking technologies

Purpose of Data Use

Collected information is used only for specific and legitimate purposes. mcw taka does not use any data for irrelevant or excessive purposes.

• Completing account registration and verifying identity
• Processing deposit and withdrawal transactions
• Detecting and preventing fraud, money laundering, or any other illegal activity
• Providing customer support services
• Improving platform security and performance
• Meeting applicable legal obligations
• Sending personalised offers and promotional messages (if you have given your consent)

We also monitor certain usage patterns to support responsible gaming. More details are available in our Responsible Gaming guidelines.

Data Sharing with Third Parties

mcw taka does not sell your personal information or transfer it to third parties for commercial purposes. However, data may be shared in the following specific circumstances:

3.1 Service Providers

We use trusted third-party services for payment processing, identity verification, website hosting, and data analysis. These organisations may only use the data for the purposes set out in the contract and are required to comply with our privacy standards.

3.2 Legal Requirements

Information may be disclosed to authorities as required by a court order, government investigation, or applicable law. In such cases, we always provide only the minimum information necessary.

3.3 Business Transfers

In the event of any future business restructuring or merger involving mcw taka, user data may be transferred to the successor entity. Users will be notified in due course in such a situation.

Data Security Measures

All data collected on the mcw taka platform is stored with appropriate technical and administrative security measures.

• All communications are secured through SSL (Secure Socket Layer) encryption
• User passwords are never stored in plain text — only encrypted hashes are kept
• Access to sensitive data is restricted to authorised staff only
• Regular security audits and vulnerability assessments are conducted
• Data backup and disaster recovery plans are in place

However, as the transmission of information over the internet is not completely risk-free, we cannot guarantee absolute security. If you suspect any security issue, please contact our support team immediately.

Cookie Policy

mcw taka uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic functionality.
• Functional Cookies: Used to remember your preferences (such as language or display settings).
• Analytical Cookies: Used to understand usage patterns on the platform and improve the experience.

You can disable cookies by changing your browser settings, but this may limit some features of the platform.

Data Retention Period

mcw taka retains data until the relevant purpose is fulfilled or for a period determined by legal obligations. Specifically:

• Account information: for as long as the account is active and for at least five years after closure
• Financial transaction records: for the period required under applicable law
• Support communication records: for a maximum of three years
• Analytical data: indefinitely in anonymised form

Once the retention period ends, data is securely deleted or anonymised in a way that makes identification no longer possible.

User Rights

Every user registered with mcw taka has the following rights regarding their personal data:

7.1 Right to Access

You can contact us at any time to find out what information is stored about you.

7.2 Right to Rectification

If any information is incorrect or incomplete, you may request that it be corrected or updated.

7.3 Right to Erasure

In certain cases you may request that your data be deleted. However, some data may need to be retained for a set period due to legal or regulatory obligations.

7.4 Right to Object to Processing

For marketing communications or optional data processing, you may object or withdraw your consent at any time.

To exercise any of the above rights, please contact our support team. We provide support in both Bengali and English via live chat and email, 24 hours a day, 7 days a week.

Protection of Minors' Data

mcw taka is an adults-only platform. No person under the age of 21 may open an account or use our services. We do not knowingly collect any information from minors.

If we become aware that information from a minor has been collected accidentally, we will arrange for its immediate deletion and the associated account will be closed.

Policy Changes

mcw taka reserves the right to amend or update this privacy policy as needed. If any significant changes are made, a notice will be published on the website and the "Last Updated" date at the top of the page will change.

Continuing to use the platform after any changes will indicate that you have accepted the revised policy. We therefore recommend visiting this page regularly.

Contact and Complaints Process

If you have any questions, concerns, or complaints about this privacy policy, please contact the mcw taka support team. Our data protection contact details are provided below:

We take all complaints seriously and aim to respond as quickly as possible. Visit our About Us page to learn more about our services and team.